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Soul Peace

Account Deletion Request

Request Account Deletion

This page provides information on how to request the deletion of your Soul Peace account and associated data. Soul Peace is committed to protecting your privacy and giving you control over your personal information.

How to Request Account Deletion

Option 1: Delete Account Directly in the App

  1. Open the Soul Peace app on your device
  2. Navigate to Settings from the main menu
  3. Scroll down to the Account Settings section
  4. Tap on "Delete Account" (shown in red text)
  5. Confirm your decision by following the on-screen prompts
  6. Your account and data will be permanently deleted

Option 2: Contact Support for Account Deletion

  1. Send an email to our support team using the contact information below
  2. Include "Account Deletion Request" in the subject line
  3. Provide your registered email address and username (if applicable)
  4. We will process your request within 30 days
  5. You will receive a confirmation email once deletion is complete

⚠️ Important Notice

Account deletion is permanent and cannot be undone.

Once your account is deleted, you will lose access to all your data, including:

  • Your mood tracking history and insights
  • Daily ritual progress and achievements
  • Social connections and posts
  • Personal preferences and settings
  • Any premium features or subscriptions

Data Deletion Details

When you request account deletion, the following actions will be taken:

Data Type Action Taken Retention Period
Personal Profile Information Permanently Deleted Immediate
Mood Tracking Data Permanently Deleted Immediate
Social Posts and Comments Permanently Deleted Immediate
Media Files (Photos/Videos) Permanently Deleted Immediate
App Usage Analytics Anonymized Up to 90 days
Legal/Compliance Records Retained as Required As per legal requirements
Backup Data Deleted from Backups Up to 30 days

Data Retention Policy

Immediately Deleted:

  • Your user profile and personal information
  • All mood tracking entries and personal insights
  • Social media posts, comments, and interactions
  • Uploaded photos, videos, and other media
  • Personal preferences and app settings
  • Direct messages and private communications

Retained for Limited Time:

  • Analytics Data: Anonymized usage statistics may be retained for up to 90 days for app improvement purposes
  • Backup Systems: Data may remain in backup systems for up to 30 days before complete removal
  • Legal Compliance: Certain records may be retained as required by applicable laws and regulations

Third-Party Services:

Soul Peace uses various third-party services (such as Firebase, Google Analytics, etc.). While we will delete your data from our systems, you may need to contact these services directly to ensure complete data removal from their systems.

Need Help with Account Deletion?

If you have questions about the account deletion process or need assistance, please contact our support team:

Email: admin@soulpeace.app

Subject Line: Account Deletion Request

Alternative Options

Before deleting your account permanently, consider these alternatives:

  • Temporary Deactivation: Contact support to temporarily deactivate your account
  • Data Export: Request a copy of your data before deletion
  • Privacy Settings: Adjust your privacy settings to limit data collection
  • Selective Deletion: Delete specific types of data while keeping your account

Response Time

In-App Deletion: Immediate (account deleted instantly)
Email Requests: We will respond to your deletion request within 72 hours and complete the process within 30 days.

You will receive a confirmation email once your account and data have been successfully deleted.