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Mental Health Emergency?
If you're experiencing a mental health crisis, thoughts of self-harm, or are in immediate danger, please contact emergency services immediately. Soul Peace is not designed for crisis intervention.
Frequently Asked Questions
Find quick answers to the most common questions about Soul Peace features, account management, and troubleshooting.
View FAQ
Email Support
Get personalized help from our support team. We respond to all inquiries within 24 hours.
Contact Support
User Guide
Learn how to use all features of Soul Peace with our comprehensive user documentation and tutorials.
View Guide
Report a Bug
Found an issue? Help us improve Soul Peace by reporting bugs and technical problems.
Report Bug
Feature Requests
Have an idea for a new feature? We'd love to hear your suggestions for improving Soul Peace.
Share Ideas
Privacy & Security
Learn about our privacy practices, data protection, and how to manage your account security.
Privacy Info
Common Issues & Solutions
App Performance Issues
- Restart the Soul Peace app
- Update to the latest app version
- Restart your device
- Clear app cache in device settings
- Ensure sufficient storage space
- Check your internet connection
Notification Problems
- Check notification permissions in device settings
- Verify notification preferences in app settings
- Disable Do Not Disturb mode
- Turn off battery optimization for Soul Peace
- Restart the app and device
- Reinstall the app if issues persist
Login & Account Issues
- Verify your email and password
- Use "Forgot Password" to reset credentials
- Check internet connectivity
- Try signing in with Google if available
- Clear app data and sign in again
- Contact support if account is locked
Data Sync Problems
- Ensure you're connected to the internet
- Sign out and sign back in
- Check if you're using the same account
- Wait a few minutes for sync to complete
- Restart the app
- Contact support for data recovery
Audio & Music Issues
- Check device volume and audio settings
- Ensure internet connection for streaming
- Try using headphones or external speakers
- Restart the app
- Check if other apps have audio issues
- Update the app to the latest version
AI Assistant Issues
- Check internet connectivity
- Wait a moment and try again
- Restart the app
- Ensure you have an active subscription if required
- Try a different AI assistant
- Contact support for persistent issues