Frequently Asked Questions

Soul Peace is a comprehensive wellness app designed to help you transform daily stress into inner peace. We combine AI-powered coaching, mood tracking, meditation, daily rituals, and community support in one integrated platform.

Our app features include:

• AI wellness assistants (Wellness Coach, Meditation Guide, Sleep Assistant)
• Mood tracking and emotional analytics
• Personalized daily rituals and meditation practices
• Social community features for support and sharing
• Curated music and soundscapes (Soul Melodies)
• Work-life balance tools and stress management techniques

Soul Peace offers both free and premium features:

• Free Features: Basic mood tracking, limited AI interactions, community access, and essential meditation guides
• Premium Features: Unlimited AI coaching, advanced analytics, premium meditation content, personalized rituals, and priority support

We offer a free trial period for premium features so you can experience the full benefits before subscribing.

Soul Peace is available on:

• iOS: iPhone and iPad (iOS 14.0 or later)
• Android: Android phones and tablets (Android 8.0 or later)

You can download the app from the Apple App Store or Google Play Store. We're also working on a web version for desktop access.

Our AI assistants are powered by advanced Google AI technology and specialized for different wellness areas:

• Wellness Coach: Provides mental health support and emotional guidance
• Meditation Guide: Offers personalized meditation and mindfulness practices
• Sleep Assistant: Helps improve sleep quality and bedtime routines
• Mood Tracker: Analyzes emotional patterns and provides insights

The AI learns from your interactions to provide increasingly personalized recommendations while maintaining your privacy and security.

Our mood tracking combines your self-reported mood scores with activity patterns and contextual information to provide comprehensive insights. The accuracy depends on:

• Consistency in daily mood logging
• Honest self-reflection and rating
• Regular use of the app's features
• Providing context about activities and circumstances

While our analytics provide valuable insights, they're designed to complement, not replace, professional mental health assessment.

Some features work offline while others require internet connectivity:

• Offline: Downloaded meditation guides, cached content, basic mood logging, and previously loaded rituals
• Online Required: AI assistant conversations, social features, cloud sync, music streaming, and real-time analytics

We cache frequently used content to minimize data usage and ensure core features remain accessible even with limited connectivity.

We take your privacy seriously and implement multiple security measures:

• Encryption: All data is encrypted in transit and at rest
• Secure Storage: Data stored on secure Firebase/Google Cloud infrastructure
• Limited Access: Only authorized personnel can access personal data
• Data Minimization: We collect only necessary information for app functionality
• User Control: You can view, edit, or delete your data at any time

For complete details, please read our Privacy Policy.

Your privacy is protected through granular controls:

• Private by Default: Mood scores, AI conversations, and personal reflections are private
• Optional Sharing: You choose what to share in social features
• Privacy Settings: Control who can see your posts and profile information
• Anonymous Options: Share insights without revealing your identity

Sensitive wellness data is never shared without your explicit consent.

Creating an account is simple and secure:

• Email Registration: Sign up with your email address and create a password
• Google Sign-In: Use your existing Google account for quick registration
• Profile Setup: Complete your wellness profile to get personalized recommendations
• Privacy Settings: Choose your privacy preferences and data sharing options

You must be at least 13 years old to create an account. Users under 18 require parental consent.

You can cancel your subscription at any time:

• iOS Users: Settings > Apple ID > Subscriptions > Soul Peace > Cancel
• Android Users: Google Play Store > Subscriptions > Soul Peace > Cancel
• In-App: Go to Settings > Subscription > Manage Subscription

Your subscription will continue until the end of your current billing period. You'll retain access to premium features until then.

Try these troubleshooting steps:

• Restart the App: Close and reopen Soul Peace
• Update the App: Check for updates in your app store
• Restart Your Device: A simple restart can resolve many issues
• Check Storage: Ensure you have sufficient storage space
• Check Internet: Verify your internet connection is stable
• Clear Cache: Clear app cache in your device settings

If problems persist, contact our support team with details about your device and the specific issue.

Check these notification settings:

• App Permissions: Ensure Soul Peace has notification permissions in device settings
• In-App Settings: Check notification preferences in Soul Peace settings
• Do Not Disturb: Verify Do Not Disturb mode isn't blocking notifications
• Battery Optimization: Disable battery optimization for Soul Peace
• Time Settings: Ensure notifications are scheduled for appropriate times

Some notifications require specific conditions (like completing daily rituals) to be triggered.