Our Commitment to Child Safety
Soul Peace is committed to maintaining a safe environment and preventing child sexual abuse and exploitation (CSAE) on our platform. Our app is designed for teens and adults (13+) focusing on mental health and wellness, and we implement comprehensive safety measures to protect all users, especially minors, while maintaining the highest standards of digital safety.
Age Verification & Access Control
13+ Age Policy
Soul Peace is designed for teens and adults (13+) focusing on mental health and wellness. Users must be 13 years or older to access our platform, with enhanced safety measures for minor users.
Google Authentication
All users must verify their identity through secure Google Sign-in, providing an additional layer of authentication and age verification.
Age Verification
We require users to confirm they are 13 years or older during registration with multiple verification checkpoints. Additional parental consent mechanisms are implemented for users under 16.
Account Monitoring
Suspicious account creation patterns are continuously monitored and investigated by our safety team.
Enhanced Teen Safety Measures
Parental Oversight
For users under 16, we provide parental notification systems and optional oversight features to ensure safe platform usage.
Educational Focus
All content is designed with educational value, focusing on mental health awareness, emotional intelligence, and healthy coping mechanisms.
Age-Appropriate Wellness
Mental health tools and discussions are specifically curated to be appropriate and beneficial for teenage development and wellbeing.
Moderated Interactions
All social features include enhanced moderation specifically designed to protect younger users from inappropriate contact or content.
Content Moderation & Safety Measures
Proactive Prevention
- AI Content Screening: All user posts and interactions are screened using advanced AI for inappropriate content before publication, with enhanced filters for teen safety
- Human Moderation: Trained safety moderators with specialized teen protection training review flagged content within 2 hours, 24/7
- Zero Tolerance Policy: Immediate account termination and reporting for any CSAE-related content, inappropriate contact with minors, or predatory behavior
- Automated Detection: Advanced algorithms detect and remove harmful content automatically, with specialized patterns for protecting teenage users
- Proactive Scanning: Continuous scans of all platform content with enhanced monitoring for interactions involving users under 18
- Age-Appropriate Content: All wellness content is specifically reviewed for age-appropriateness and educational value for teenage mental health
User Safety Tools
- Instant Reporting: Users can report concerning content or behavior with one-click reporting buttons, with priority handling for reports involving minors
- One-Click Blocking: Users can block and report other users instantly for immediate protection, with enhanced features for teen users
- Anonymous Reporting: Safe reporting mechanisms that protect reporter identity, especially important for younger users who may fear retaliation
- 24/7 Monitoring: Continuous monitoring for safety violations with automated alerts and priority response for teen safety concerns
- Safety Education: Age-appropriate safety notifications and educational content about online safety, digital citizenship, and healthy boundaries
- Parental Alerts: Optional notification system for parents/guardians of users under 16 regarding safety incidents or concerns
Reporting & Response Procedures
Internal Response
Immediate Action
CSAE content results in instant account suspension and content removal within minutes of detection.
Evidence Preservation
All evidence is securely preserved for law enforcement cooperation while ensuring proper chain of custody.
Investigation Team
Dedicated safety team investigates all reports within 2 hours (priority for teen safety) with specialized training in CSAE detection and teen protection.
User Communication
Appropriate notifications to affected users when safe to do so, while protecting ongoing investigations.
Law Enforcement Cooperation
- Mandatory Reporting: All CSAE incidents are reported to relevant authorities within 24 hours
- Data Cooperation: We provide necessary data to law enforcement upon legal request with full cooperation
- Global Compliance: We comply with child safety laws in all operating jurisdictions worldwide
- NCMEC Reporting: Reports are made to the National Center for Missing & Exploited Children when applicable
- International Cooperation: We work with international law enforcement and child safety organizations
Technology & Safety Infrastructure
Technical Safeguards
- Encrypted Communications: All user data and communications are encrypted using industry-standard protocols
- Secure Data Storage: Personal information stored using enterprise-grade security with multiple safeguards
- Regular Security Audits: Quarterly security assessments and vulnerability testing by third-party experts
- Access Controls: Strict internal access controls to user data with comprehensive audit logging
- Multi-Factor Authentication: All staff accounts require multi-factor authentication for system access
Monitoring Systems
- Real-time Scanning: Continuous monitoring of all platform activity with instant alerting
- Behavioral Analysis: AI-powered detection of suspicious user behavior patterns and grooming techniques
- Content Hashing: PhotoDNA and similar technologies to identify and prevent re-sharing of harmful content
- Regular Updates: Safety systems updated weekly to address new threats and attack vectors
- Machine Learning: Continuously improving detection algorithms based on new threat intelligence
Training & Compliance
Staff Training
- Comprehensive Safety Training: All staff receive specialized training in child safety, CSAE prevention, and teen protection protocols
- Teen Development Education: Training on adolescent psychology, developmental needs, and age-appropriate mental health support
- Regular Updates: Monthly training updates about emerging threats, teen safety trends, and prevention techniques
- Clear Protocols: Documented procedures for handling safety incidents involving minors with regular drills and scenario training
- External Expertise: Regular training sessions with child safety organizations, teen mental health experts, and law enforcement
- Certification Programs: Staff undergo certified training programs for child safety, teen protection, and age-appropriate content moderation
Policy Compliance
- Regular Audits: Monthly reviews of safety policies and procedures with external validation
- Legal Compliance: Continuous monitoring of relevant laws and regulations in all jurisdictions
- Industry Standards: Adherence to best practices from NCMEC, IWF, and other safety organizations
- Transparency Reports: Quarterly publication of safety statistics and actions taken
- Third-Party Assessments: Annual third-party safety audits and compliance reviews
Our Safety Performance
99.9%
Harmful Content Detection Rate
< 2 hrs
Average Response Time
24/7
Monitoring Coverage
100%
Staff Safety Training
User Education & Awareness
- Age-Appropriate Safety Guidelines: Clear community guidelines emphasizing teen protection, digital citizenship, and safe online interactions
- Teen-Focused Educational Resources: In-app information about recognizing inappropriate behavior, healthy boundaries, and safe social media practices
- Mental Health Education: Age-appropriate content about emotional wellbeing, stress management, and when to seek help
- Regular Safety Communications: Monthly updates to users about new safety features, teen-specific policies, and wellness tips
- Crisis Support Resources: Direct links to teen mental health hotlines, crisis support, and professional counseling services
- Community Standards: Clear expectations for respectful behavior with emphasis on protecting younger users
- Parental Resources: Educational materials for parents about teen mental health, online safety, and supporting their child's digital wellness
Continuous Improvement
We regularly review and update our child safety standards based on:
- Industry Best Practices: Latest recommendations from child safety organizations
- Law Enforcement Feedback: Input from law enforcement partners and investigations
- User Safety Concerns: Reports and feedback from our user community
- Technological Advances: New detection technologies and safety tools
- Regulatory Changes: Updates to laws and regulations affecting child safety
- Expert Consultation: Regular consultations with child safety experts and organizations
Reporting Concerns
If you encounter any content or behavior that may involve child exploitation:
In-App Reporting
Use the "Report" button on any content or user profile for immediate escalation to our safety team.
Email Reporting
Send detailed reports to admin@soulpeace.app with evidence and user information.
Emergency Contact
For immediate threats to child safety, contact local law enforcement first, then notify us.
Anonymous Reporting
Anonymous reporting options available for users who prefer to remain unidentified.
Response Commitment
Soul Peace takes all safety concerns seriously and investigates every report promptly. Our safety team responds to reports within 2 hours (with priority for teen safety concerns) and takes immediate action on verified threats to child and teen safety. We maintain specialized protocols for protecting users under 18.